Refund Policy

Last Updated: July 3, 2025

14-Day Gemstone Refund Policy – 100% Satisfaction Guaranteed

At Ruwanmini, we understand that buying gemstones and gold jewelry online requires trust.That’s why we’ve created a transparent and customer-first gemstone refund policy to give you complete peace of mind. Our gemstone refund policy ensures trust in every purchase. Whether you purchased a certified sapphire, natural ruby, or gold pendant, we want you to be 100% satisfied. If you’re not happy with your order, we’ll work with you to make it right.

Eligibility for Refunds

Our gemstone refund policy applies under these conditions:

  • The product is damaged, defective, or not as described.

  • You contact us within 7 days of receiving your order.

  • The item is unused, in original packaging, with all certification and tags intact.

Non-Refundable Items

To maintain our high-quality standards, certain items are non-refundable:

  • Custom-made or engraved jewelry

  • Products altered by third-party services

  • Items bought during discount offers, flash sales, or promotions

  • Used or worn items

  • Shipping charges (unless the error is from our side)

Steps to Request a Refund

We’ve made our gemstone refund process quick and easy:

  • Send an email to info@ruwanmini.com with:

    • Your Order Number

    • A brief description of the issue

    • Photographs of the item (if damaged)

  • Our team will review your request within 7 business days.

  • Once approved, we will provide return instructions.

Refund Processing Timeline

  • After we receive and inspect the returned item, your refund will be processed within 14 business days.
  • Refunds will be issued to your original method of payment.
  • We will notify you by email once your refund has been completed.

Why Choose Ruwanmini?

  • ✅ 100% certified natural gemstones

  • ✅ Reliable and secure online gemstone shopping

  • ✅ Ethical business practices and clear refund terms

  • ✅ Trusted by customers across Sri Lanka and globally

Need Help?

We're here to assist you:

📞 Call/WhatsApp: 0705710571
📧 Email: info@ruwanmini.com
📍 Visit Us: No. 102/8, Prasannapura, Pitipana South, Homagama, Sri Lanka
🌐 Website: www.ruwanmini.com

FAQ

Q: How long do I have to return a gemstone?

A: You can request a return within 30 days under our gemstone refund policy.

Q: Are custom jewelry pieces refundable?

A: No, personalized and engraved jewelry are non-refundable.