F . A . Q

💎 Gemstone FAQs – Top 15 Questions Answered

Welcome to the Ruwanmini gemstone FAQs page. Whether you're new to gemstones or a returning customer, these common questions

cover everything from certification to international shipping. Let’s dive in!

💎 Frequently Asked Questions (FAQs)

1. ❓ What are certified gemstones?

Certified gemstones are tested and verified by official gemological labs. At Ruwanmini, each gemstone includes a certification report confirming its authenticity.

2. 📜 Do gemstone orders come with a certificate?

Yes, every purchase from Ruwanmini includes an official gemstone certificate from NGJA or equivalent institutions.

3. 🌍 Do you ship gemstones internationally?

Yes, we offer worldwide shipping via DHL and Sri Lanka Post. Delivery times vary by region. See our Shipping Info for details.

4. 💳 Are my gemstone purchases secure?

Absolutely. Our checkout is protected by SSL and Mastercard Payment Gateway Services, ensuring your data stays safe.

5. 💰 Do you offer refunds?

Yes! We have a 30-day return policy for certified gemstones and gold jewelry. Read more here.

6. 🧾 What is included in the gemstone certificate?

Each gemstone certificate lists origin, color, weight, treatment status, and a high-resolution image.

7. 🎁 Can I gift gemstones?

  • Yes! Just select “gift wrap” at checkout. We also offer personalized messages with your gemstone gift.

8. 🔄 What is your return and exchange policy?

  • We accept returns and exchanges within 30 days, provided the item is in its original condition. View our Return Policy.

9. 📞 How can I contact you?

  • Call or WhatsApp us at +94705710571 or email info@ruwanmini.com. We reply within 48 business hours.

10. 🔎 How can I verify the gemstone quality?

  • You can verify gemstones by cross-checking the certification with labs like GIA or NGJA. We also encourage independent third-party testing.

11. 🎨 What types of jewelry do you offer?

  • We offer a wide range of gold rings, pendants, necklaces, earrings, and customized pieces embedded with genuine gemstones.

12. 🔎 What is the origin of your gemstones?

  • Our gems are ethically sourced from Sri Lanka, Madagascar, Myanmar, and Tanzania, ensuring both quality and sustainability.

13. 📦 Is packaging discreet and safe?

  • Yes, all orders are packed with care in tamper-proof, gift-ready boxes ensuring safety and surprise!

14. 🛠️ Do you provide gemstone resizing or polishing services?

  • Yes, we offer resizing, cleaning, and repolishing services for selected jewelry items. Charges may apply.

15. 📃 Can I cancel my order after placing it?

  • Orders can be canceled within 24 hours before shipment is processed. After dispatch, the standard return policy applies.

Other Questions

🌟 Why Choose Ruwanmini?

  • ✅ 100% Certified & Natural Gemstones

  • ✅ Trusted for Over 20+ Years

  • ✅ International Shipping

  • ✅ Transparent Pricing

  • ✅ 30-Day Money-Back Guarantee

🌟 Why Read Our Gemstone FAQs?

  • This gemstone FAQs guide is built to answer all your questions confidently and transparently. Bookmark it or share it with friends interested in certified gemstones.

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