Return and Exchange Policy

Last Updated: July 3, 2025

💎 Return and Exchange Policy for Gemstones

At Ruwanmini, our return and exchange policy for gemstones guarantees your satisfaction when purchasing our certified natural gems and exquisite gold jewelry.

Understanding the return and exchange policy for gemstones is key to a smooth experience. If you need to return or exchange any item, our return and exchange policy for gemstones makes it easy and transparent. Shop confidently knowing our return and exchange policy for gemstones is designed to protect your purchase and peace of mind.

When Can You Return or Exchange?

  • Return or exchange your item within 30 calendar days from the date of purchase.

  • Items must be unused, undamaged, and include original certification tags and packaging.

  • Eligible cases include:

    • Damaged or defective products

    • Items that do not match the description

    • Change of mind returns within the guarantee period

How to Initiate a Return or Exchange

  • Contact our support team within 7 business days at info@ruwanmini.com or call 0705710571.

  • Provide your order number, reason for return/exchange, and photos if applicable.

  • Once approved, we’ll send you return instructions.

  • Ship the item securely using a tracked shipping method.

   

What’s Not Covered?

  • Custom or engraved items are not eligible for return or exchange.

  • Items damaged by misuse or external alterations.

  • Clearance or sale items may be final sale.

 Need Assistance?

Our team is here to help!

Ruwanmini
📍 Visit Us: No. 102/8, Prasannapura, Pitipana South, Homagama, Sri Lanka
📞 Call/WhatsApp: 0705710571
📧 Email: info@ruwanmini.com
🌐 Website: www.ruwanmini.com

FAQs About Return and Exchange Policy for Gemstones

How long do I have to return or exchange my gemstone or jewelry?

A: You have 30 calendar days from the date of purchase to request a return or exchange, provided the item is unused, undamaged, and includes original certification.

What items are eligible for return or exchange?

A: Certified gemstones and gold jewelry that are unused, in original condition, and accompanied by certification tags are eligible. Custom or engraved items, and clearance sale items, are not eligible.

How do I initiate a return or exchange?

A: Simply contact our support team within 7 business days at info@ruwanmini.com or call +94705710571 with your order details and reason. We’ll guide you through the process.

How long does the refund process take?

A: Refunds are processed within 30 business days after we receive and inspect your returned item. Refunds are credited to the original payment method.

Do I have to pay for return shipping?

A: Typically, customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

What if the item I want to exchange for is out of stock?

A: If your requested exchange item is unavailable, we will offer you a full refund.