Terms and Conditions

Last Updated: July 3, 2025

📜 Terms and Conditions – Ruwanmini Sri Lanka

Welcome to Ruwanmini.com. These gemstone terms and conditions govern your use of our website and the purchase of our certified gemstones and gold jewelry.

Please read carefully before using our services or placing an order.

By accessing our website, you agree to be bound by these gemstone terms and conditions.

Orders & Product Availability

  • All products listed are subject to availability.

  • We reserve the right to cancel or refuse any order for any reason, including pricing errors or out-of-stock items.

  • All prices are in USD (United States Dollar) and are inclusive of applicable taxes.

Gemstone Authenticity & Certification

We guarantee that all gemstones sold are:

  • 100% natural and certified

  • Ethically sourced and tested by professional gemologists

  • Delivered with original gemstone certification documents

These gemstone terms and conditions confirm our compliance with industry standards for authenticity.

Certified Gemstones Policy

Gemstone Certification Standards:

Shipping Policy

  • Orders are shipped within 1–3 business days.

  • Delivery times may vary depending on your location and courier services.

  • All shipments are insured, and tracking information will be provided.

Refer to our full Shipping Information page.

Returns & Exchanges

  • We offer a 30-day money-back guarantee on eligible products.

  • Items must be returned unused and in original packaging with certificates and tags.

  • Custom or engraved items are non-refundable.

See Return & Exchange Policy.

Privacy & Data Use

  • We collect personal data such as name, email, address, and payment details to process orders.

  • Your data is never sold or shared with third parties without consent.

Read our full Privacy Policy.

Payment Methods

We accept the following:

  • Credit/Debit Cards

  • Bank Transfers

  • Cash on Delivery (within Sri Lanka)

Payment must be completed before orders are processed.

Limitation of Liability

Ruwanmini is not liable for:

  • Delays beyond our control (e.g., customs, natural disasters)

  • Losses due to incorrect information provided by the customer

  • Damaged items returned without proper packaging

Warranty & Repairs

  • All items are covered under a 6-month craftsmanship warranty (excluding wear & tear or misuse).

  • Repair services may be offered at an additional charge after the warranty period.

Changes to Terms

We reserve the right to update these gemstone terms and conditions at any time. Please review this page regularly.

Contact Information

If you have questions or concerns regarding these terms and conditions, contact us:

 

📞 Call/WhatsApp: 0705710571
📧 Email: info@ruwanmini.com
📍 Visit Us: No. 102/8, Prasannapura, Pitipana South, Homagama, Sri Lanka
🌐 Website: www.ruwanmini.com

FAQs About Terms and Conditions

❓ What are gemstone terms and conditions?

“Gemstone terms and conditions” outline the legal rules, return policies, warranty, and usage guidelines when purchasing certified gemstones from Ruwanmini.

❓ Are custom-made gemstones returnable?

No. Custom-made, engraved, or resized gemstones and jewelry are non-returnable as per our gemstone terms and conditions.

❓ What is the refund policy for gemstones?

We offer a 30-day money-back guarantee on eligible gemstone purchases. Items must be returned unused, with certificates and original packaging.

❓ Are the gemstones certified?

Yes, every gemstone sold by Ruwanmini is 100% natural and certified. We include gemstone certification documents with every order.

❓ Can I cancel my order after payment?

Yes, you may cancel an order within 12 hours of payment, unless the item has already been shipped or custom work has begun.